SHIPPING & PAYMENT
Currently, for online website orders, we ship via USPS. We process order payments through Stripe payment processing for Visa, MC, Amex & Discover. We process and ship orders within two business days.
- All products are eligible for return within 30 days of receipt of goods. RMA must be requested within 30 days of receipt of goods. See Return Merchandise Authorization (RMA) instructions below.
- We give full credit for the amount paid for items returned, but we do not cover or reimburse the return shipping cost itself.
RETURN MERCHANDISE AUTHORIZATION (RMA)
- Returns may only be made
on unwashed and unworn product in new condition, or damaged/incorrect
Regular (non-sale) merchandise may be returned for a refund, or store credit.
Sale merchandise may be returned for an exchange or store credit only.
- Use our online contact form on our website www.motherlover.org to request an RMA Number to include with your return package.
- Specify your Order Number, Order Date, and what items you are returning.
- We will send you an authorization for the specific items along with the address for return shipping.
- You must send the returned merchandise with a tracking number is required.
- Please ship the items authorized for return within 3 business days of receiving the RMA, and send the tracking number for the courier used to us through our online contact form within the same timeframe.
- Your returns will be processed within 2 business days of our receipt of goods and a refund issued for the items. You will receive a confirmation email for the credit transaction and refund to the credit card used for the original purchase.
Please be aware that after we process a refund, it is up to your bank or credit card company to determine how quickly they post the credit to your account.